We are preparing optional services for supported sender and recipient addresses within the EU. These pages explain the planned process. Booking is not yet available.
Information phase · Translations and operational release under review
01
Which terms apply?
Information updated: 15 September 2026. This is not yet a bookable offer and does not replace existing contractual terms. Supplementary service terms will be published before bookings open. The item purchase and service, costs, privacy and any different withdrawal periods will be explained separately. Starting a service early requires the applicable express declarations.
02
Which extra costs apply?
Add-on services are optional and never preselected. Only the chosen service and additional transport costs are charged extra. The same shipping leg is never charged twice. Service fees are itemised separately and do not change donation calculations.
03
Who sees which information?
With LuxCharity forwarding, the seller receives the hub address, not the buyer's private address. Some information may still be needed for transport, returns or legal requirements. Personal details in original documents or accessories are not automatically removed. Address protection does not mean complete anonymity.
04
What should I do if there is a problem?
Missing, damaged, condition mismatch or inconclusive inspection: report the issue from the order and keep evidence. Affected forwarding and payout release pause during review. Discreet returns also go through LuxCharity. Hub arrival is not buyer receipt. Costs and refunds require a documented decision under the approved terms.
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