LuxCharity.com
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Withdrawal & returns

Your withdrawal. A clear way forward.

Submit your withdrawal notice in the app and keep supporting files, questions and progress in one place.

Withdrawal information & form without signing in

Three simple steps

  1. Identify the order

    Sign in to the app and link your withdrawal to an order.

  2. Send your notice

    Check your details and confirm your withdrawal. A reason, additional text and supporting files are optional.

  3. Follow your case

    View its status and discuss questions in your case messenger.

Keep supporting files protected

Optionally add photos or documents to your protected case. Upload only the information needed.

Your rights remain

Withdrawal requires neither a reason nor prior approval. Other permitted ways of giving notice remain available. The information and model form here are accessible without an account.

Scope

This website does not accept paid orders. Withdrawal concerns an actual contract and is distinct from deleting an account or withdrawing consent.

Two different 14 day periods

The 14 day period for withdrawal or the contractual return starts the day after proven receipt. The 14 day period for reporting non-receipt starts with documented shipment. Those are two different periods.

The full rules on price, shipping, refund, warranty and payout sit only in the terms. This page does not repeat them. It only explains how to write the statement and where to send it.

How to withdraw

Send an unambiguous withdrawal statement to your contracting party. For contracts with the operating association, use aifae.org@gmail.com. Include the service, contract date and an identifying reference; no website login is required.

Model statement

I hereby withdraw from my contract for the following service or goods: … Ordered/received on: … Name and address: … Contract reference: … Date: … Send the completed statement yourself to the contracting party. This page does not submit a form.

Your country choice

After you choose, the lc_market_country cookie stores only the two-letter country code for 180 days. The website and web app can use this preference. Language, home address, sign-in details and contractual consent are separate. You can change your choice in the menu or delete the cookie in your browser. Public information and rights channels remain accessible without a selection. Later is remembered only for the current session.

Catalogue storage

The website keeps public catalogue data only in the memory of the open page. It does not create a new permanent catalogue copy in browser storage. Older copies may remain until you delete them; the website no longer reads them.

App and external services

The LuxCharity app has the same operator but separate account and storage functions described in the privacy notice. External providers have their own notices. The website cookie choice does not automatically grant permission for tracking in the app or for external video services.

Cookie policyPrivacy policy

Where do you live?

Choose your country. We will show relevant listings and country information. You can change your choice in the menu at any time.

We store only your country choice in a cookie for 180 days. No address or sign-in details. Your country choice