We are preparing optional services for supported sender and recipient addresses within the EU. These pages explain the planned process. Booking is not yet available.
Information phase · Translations and operational release under review
01
What should I do if there is a problem?
Missing, damaged, condition mismatch or inconclusive inspection: report the issue from the order and keep evidence. Affected forwarding and payout release pause during review. Discreet returns also go through LuxCharity. Hub arrival is not buyer receipt. Costs and refunds require a documented decision under the approved terms.
02
What do the inspection results mean?
If condition differs, the buyer must expressly accept the documented condition; silence is never consent. An inconclusive result receives a free second inspection by another qualified employee. If still inconclusive, or if there are authenticity concerns, forwarding stops. LuxCharity handles the case and reversal; no automatic destruction or extra charge.
03
Who sees which information?
With LuxCharity forwarding, the seller receives the hub address, not the buyer's private address. Some information may still be needed for transport, returns or legal requirements. Personal details in original documents or accessories are not automatically removed. Address protection does not mean complete anonymity.
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